Members of the Institute of Chartered Accountants in England and Wales (ICAEW)
As members of the ICAEW you can rely on Saint & Co to provide the highest standard of professional accounting, taxation, business support and advice. Whatever business you are involved in, we have the resources and expertise to undertake all the work you need.
Data Protection Register
Saint & Co: Z5360032
Lindsay Farrer (Licensed Insolvency Practitioner): Z9883089
David Johnson (Licensed Insolvency Practitioner): Z9033610
Details can be found at www.ico.org.uk
Insolvency Service Register of Insolvency Practitioners
Lindsay Farrer – IP Number 8897
David Johnson – IP Number 5699
Licensed to accept insolvency appointments in the UK by the Institute of Chartered Accountants in England & Wales. Details can be found at www.bis.gov.uk/insolvency
The Insolvency Regulations & Guidance Notes can be found at www.icaew.com/insolvency and the Statements of Insolvency Practice can be found at www.icaew.com/en/technical/insolvency/insolvency-regulations-and-standards
Professional Liability Insurance
Our professional indemnity insurers are:
Liberty Mutual Insurance Europe Ltd, 20 Fenchurch Street, London, EC34 3AW
Dual Corporate Risks Ltd, Bankside House, 107 – 112 Leadenhall Street, London, EC3A 4AF
Axis Speciality Europe SE, 4th Floor, Plantation Place South, 60 Great Tower Street, London, EC3R 5AZ
Employers’ Liability Insurance
Our employers’ liability insurer is:
Hiscox Insurance Company Limited, 1 Great St Helens, London, EC3A 6HX
Saint & Co is registered for VAT under registration number: 256 612 361
Conflict of Interest
We reserve the right during our engagement with you to deliver services to other clients whose interests might compete with yours or are or may be adverse to yours, subject to our confidentiality procedures. We confirm that we will notify you immediately should we become aware of any conflict of interest involving us and affecting you unless we are unable to do so because of our confidentiality obligations. We have safeguards that can be implemented to protect the interests of different clients if a conflict arises. Where conflicts are identified which cannot be managed in a way that protects your interests then we regret that we will be unable to provide further services.
If a conflict of interest should arise, either between two or more of our clients, or in the provision of multiple services to a single client, we will take such steps as are necessary to deal with the conflict. In resolving the conflict, we would be guided by the code of ethics of our professional body.
If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know, by contacting the senior partner on 01228 534371.
We undertake to look into any complaint carefully and promptly and do all we can to explain the position to you. If we do not answer your complaint to your satisfaction you may of course take up the matter with our professional body.
In order for us to provide you with a high quality service on an ongoing basis it is essential that you provide us with relevant records and information when requested, reply to correspondence in a timely manner and otherwise follow the terms of the agreement between us set out in this Standard Terms of Business and associated Engagement schedules.
Complaints Procedure – Insolvency
At Saint & Co we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as the office holder.
If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer Mrs Marion Nolan, Saint & Co, 26 High Street, Annan, DG12 6AJ. This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; or you can email firstname.lastname@example.org; or you may phone 0300 678 0015 – calls are charged at up to 12p per minute from a land line, or for mobiles, between 3p and 45p per minute if you are calling from the UK.
Code of Conduct
Saint & Co adhere to the following codes of conduct:
The Code of Ethics of The Institute of Chartered Accountants in England & Wales which can be found at www.icaew.com/en/membership/regulations-standards-and-guidance/ethics
For Audit work, the APB Ethical Standards which can be found at www.frc.org.uk
For Insolvency work, The Code of Ethics of The Institute of Chartered Accountants in England & Wales which can be found at www.icaew.com/regulations
Saint & Co are registered to carry out audit work in the UK and Ireland by the Institute of Chartered Accountants in England & Wales.
A list of our Partners can be found at www.saint.co.uk/about-us/people
Rules Governing Actions
Regulated work – professional rules applicable
Insolvency Work – All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences David Johnston and Lindsay Farrer can be found at
www.icaew.com/en/members/regulations-standards-and-guidance/insolvency/insolvency-regulations-and-guidance. In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at
Saint & Co Financial Services is a trading style of Saint & Co, Sterling House, Wavell Drive, Rosehill, Carlisle, CA1 2SA which is authorised and regulated by the Financial Conduct Authority.
Financial Services Register Number: 117679
The Financial Services Register can be found at www.fca.org.uk/register
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.
Saint & Co Financial Services’ permitted business is advising on and arranging investments and non-investment insurance contracts.
Call us anytime for a no-obligation chat.
Our partners are waiting to hear from you.